Mac support for companies in Basel, Basel-Landschaft and the tri-border region that run on Mac, iPhone and iPad. We set up your devices through Apple Business Manager and Mosyle MDM, support your team remotely and on site, and secure the environment to the revFADP, GDPR and ISO 27001. JF Agency is an Apple Certified Technical Partner with an office at St. Alban-Anlage, working exclusively with business Apple environments.
One dedicated contact handles set-up, management, security and day-to-day support for every Mac, iPhone and iPad in your company. New devices configure themselves through zero-touch deployment, and updates and security policies run centrally in Mosyle MDM. Our office at St. Alban-Anlage is a few minutes from Basel SBB station, so on-site visits in Basel can be arranged at short notice.
Everything an Apple fleet needs, from one partner instead of five.
Verify your organisation, confirm your domain and connect Managed Apple Accounts to Microsoft Entra ID or Google Workspace. Your reseller assigns new devices to your company automatically, and we clean up legacy Apple IDs on the way.
New Macs ship straight to the employee, at your Basel office or at home. On first boot they configure themselves: apps, Wi-Fi, printers, security policies.
Enforced updates, FileVault encryption, firewall, software distribution and remote wipe if a device is lost. As a Mosyle MSP partner we set the platform up and run it for you.
macOS, Microsoft 365, Adobe, Archicad, printers, Wi-Fi: questions go to one contact who knows your environment. Most requests are solved remotely within minutes.
New starters get a ready-to-use device with all access on day one. When someone leaves, accounts are locked, data is secured and the device is prepared for the next person.
Platform SSO ties the Mac login to your identity provider. One password, enforced two-factor authentication and no orphaned accounts across twenty SaaS tools.
Encryption, patch level, screen lock and access rights are documented in the MDM. That is how you evidence the technical measures Art. 8 of the Swiss FADP requires, without spreadsheets.
If you supply German carmakers or EU corporates, you will be asked for security evidence. We prepare your Mac fleet for it as an ISO/IEC 27001 Lead Auditor (TÜV SÜD).
Many Basel companies work across three countries: an office in Switzerland, a subsidiary or staff in Germany or France. With offices in Basel and Berlin we support both sides with one device management platform and one contact.
In Basel, with life sciences, research and many EU customers, security questions come up early. We translate them into concrete settings on your devices.
The revised Swiss Federal Act on Data Protection has applied since 1 September 2023. It requires appropriate technical and organisational measures. For Macs that means encryption, current updates, locked screens and clear access rights.
If a data breach is likely to result in a high risk for the people affected, it must be reported to the FDPIC as soon as possible. With an MDM you know immediately whether a lost MacBook was encrypted and whether it has been wiped.
Since 1 April 2025, operators of critical infrastructure must report cyberattacks to the Federal Office for Cybersecurity within 24 hours. We check whether you are in scope and prepare the processes and evidence.
Swiss companies are not directly subject to NIS2, but their EU customers are. The requirements therefore show up in supplier questionnaires and contracts. We answer them with real evidence from your environment.
Most requests are solved remotely. For roll-outs, network issues, inventories and training we come to you: Grossbasel and Kleinbasel, St. Alban, Gundeldingen, Dreispitz and Riehen, Allschwil, Binningen, Münchenstein, Muttenz, Pratteln, Reinach, Arlesheim and Liestal in Basel-Landschaft, the Fricktal, and Lörrach and Weil am Rhein.
St. Alban-Anlage 50, near Basel SBB. Device swaps, Wi-Fi, printers and meeting rooms are handled on site at short notice.
Remote access only with the user’s approval, logged and encrypted. Ideal for software, settings, mail and access.
Response times are agreed in writing and tiered by urgency. An outage that blocks the whole team comes first.
No ticket ping-pong between changing technicians. You talk to the person who built your environment.
30 minutes on video, free. How many devices, which software, what is urgent, and are there requirements from customers, insurers or the revFADP?
We record devices, accounts, licences and tools, and show where the risks and unnecessary costs are.
Apple Business Manager, Mosyle MDM, single sign-on and security policies, first with a pilot group, then for everyone.
Help desk, updates, onboarding and offboarding, and a regular review of security and licences.
Many IT firms look after Macs on the side, using tools built for Windows. You notice it every autumn when a new macOS release is supported weeks late. JF Agency works exclusively with Apple environments and knows Apple tooling, updates and security features in depth.
At St. Alban-Anlage 50, 4052 Basel, a few minutes from Basel SBB station. Book meetings at our office or yours via the calendar link; walk-ins are not always possible.
Yes. We regularly work in Allschwil, Binningen, Muttenz, Pratteln, Reinach and Liestal, as well as Lörrach and Weil am Rhein. German sites are also supported from our Berlin office.
No, we only work for companies and organisations. For help with a personal Mac or iPhone, a local Mac helper in Basel is the better choice.
The act does not list settings, but it requires appropriate technical and organisational measures (Art. 8 FADP). In practice that means disk encryption, timely updates, screen lock, strong sign-in and the ability to lock lost devices. An MDM enforces this and documents it.
No. Apple Business Manager and Mosyle MDM manage devices across countries. Different requirements under the revFADP and the GDPR are reflected in policies and documentation, not in separate systems.
Usually not. Since macOS, iOS and iPadOS 26, devices can be moved to a new MDM through Apple Business Manager without losing data. See our page on MDM migration.
Remote support and on-site days in the Zurich region.
Ongoing IT operations for Apple environments.
Mobile device management for your Apple fleet.
Risk assessment, Zero Trust and awareness.