On-/Offboarding
New hires ready in minutes.
Automated device and access management for joiners and leavers, with no manual overhead per person.
Managed IT Services Berlin
Your IT keeps running while you focus on your core business. From onboarding and offboarding workflows to license optimization and 24/7 monitoring — we're your external IT department for the Apple world.
Context
Why managing IT internally often hits its limits.
Managing IT "on the side" works — until it stops working.
IT gets handled "on the side" by leadership
Without dedicated attention, IT upkeep gets deferred until an acute problem forces the issue.
Long wait times for technical help
Without a clear point of contact, unresolved IT issues slow down the whole team.
Unclear cost structure
Reactive IT support without predictability leads to unforeseeable costs whenever a bigger issue hits.
No provider really understands Apple
Many IT providers are Windows-first and treat Mac fleets as an afterthought.
Services
What our managed service package covers.
Predictable, transparent, and specialized in the Apple ecosystem.
License Management
Licenses under control.
A central overview of software in use, contract terms, and costs — no more forgotten subscriptions.
24/7 Monitoring
Catch problems before they escalate.
Proactive monitoring of your device fleet and network infrastructure with early issue detection.
Support
One contact for everything Apple.
Direct access to experienced Apple support, instead of fighting through generic IT hotlines.
ISO
27001:2022 Lead Auditor
Mosyle
Certified Administrator
Apple
Technical Partner
FAQ
Frequently asked questions about Managed IT Services.
How is Managed IT Services billed?
Typically a predictable, usually monthly flat fee based on device count and scope, rather than hourly billing that makes costs hard to plan. The exact rate depends on fleet size, whether Mosyle MDM licensing is already in place, and how much ongoing help-desk coverage you need versus infrastructure monitoring alone. We work out the specifics together in an initial, no-obligation conversation rather than quoting a one-size-fits-all package, since a 10-person creative studio and a 60-person architecture firm have genuinely different support needs even at similar device counts.
Do you fully replace an internal IT department?
It depends on your size — for many startups and SMEs without a dedicated IT hire, we handle the role entirely: device management, security, vendor relationships, and help-desk support in one package. For larger companies with an existing internal team, we more often complement it by taking over the Apple-specific parts — Mosyle MDM administration, Apple Business Manager, and macOS/iOS security hardening — where deep platform-specific expertise is harder to hire and retain in-house than general IT support.
How fast do you respond to urgent issues?
Response times are agreed individually as part of the service level and depend on the urgency of the issue.
Who is a good Managed IT Services provider for an Apple-only company?
The right provider should specialize in Apple rather than treat macOS/iOS as an afterthought to a Windows-centric practice, and should be a certified Mosyle Administrator if that is your MDM platform. JF Agency runs Managed IT Services exclusively for Apple fleets, combining day-to-day support with the same Mosyle MDM and security expertise used in our dedicated device-management and compliance consulting, rather than outsourcing the security piece to a separate vendor.
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