Mac support for Zurich companies that run on Mac, iPhone and iPad. We set up your devices through Apple Business Manager and Mosyle MDM, support your team remotely and on scheduled on-site days, and secure the environment to the revFADP and ISO 27001. JF Agency is an Apple Certified Technical Partner with a Swiss office in Basel, working exclusively with business Apple environments.
One dedicated contact handles set-up, management, security and day-to-day support for every Mac, iPhone and iPad in your company. New devices configure themselves through zero-touch deployment, and updates and security policies run centrally in Mosyle MDM. Issues are solved remotely; for roll-outs and inventories we come to Zurich.
Everything an Apple fleet needs, from one partner instead of five.
Verify your organisation, confirm your domain and connect Managed Apple Accounts to Microsoft Entra ID or Google Workspace. Your reseller assigns new devices to your company automatically, and we clean up legacy Apple IDs on the way.
New Macs ship straight to the employee, at your Zurich office or at home. On first boot they configure themselves: apps, Wi-Fi, printers, security policies.
Enforced updates, FileVault encryption, firewall, software distribution and remote wipe if a device is lost. As a Mosyle MSP partner we set the platform up and run it for you.
macOS, Microsoft 365, Adobe, Archicad, printers, Wi-Fi: questions go to one contact who knows your environment. Most requests are solved remotely within minutes.
New starters get a ready-to-use device with all access on day one. When someone leaves, accounts are locked, data is secured and the device is prepared for the next person.
Platform SSO ties the Mac login to your identity provider. One password, enforced two-factor authentication and no orphaned accounts across twenty SaaS tools.
Encryption, patch level, screen lock and access rights are documented in the MDM. That is how you evidence the technical measures Art. 8 of the Swiss FADP requires, without spreadsheets.
If you supply German carmakers or EU corporates, you will be asked for security evidence. We prepare your Mac fleet for it as an ISO/IEC 27001 Lead Auditor (TÜV SÜD).
Zurich has plenty of good Mac helpers for private users setting up a new iPhone or a mail account. Our focus is different: we support companies whose work runs on Apple devices and who need management, security and evidence. Typical clients:
Swiss companies operate between two legal frameworks. We translate both into concrete settings on your devices.
The revised Swiss Federal Act on Data Protection has applied since 1 September 2023. It requires appropriate technical and organisational measures. For Macs that means encryption, current updates, locked screens and clear access rights.
If a data breach is likely to result in a high risk for the people affected, it must be reported to the FDPIC as soon as possible. With an MDM you know immediately whether a lost MacBook was encrypted and whether it has been wiped.
Since 1 April 2025, operators of critical infrastructure must report cyberattacks to the Federal Office for Cybersecurity within 24 hours. We check whether you are in scope and prepare the processes and evidence.
Swiss companies are not directly subject to NIS2, but their EU customers are. The requirements therefore show up in supplier questionnaires and contracts. We answer them with real evidence from your environment.
Our Swiss office is in Basel, about an hour by train from Zurich HB. Day-to-day support runs remotely. For roll-outs, network work and inventories we schedule on-site days in the city of Zurich (districts 1 to 12, from the Old Town and Seefeld to Zurich West, Oerlikon and Altstetten) and in Winterthur, Zug, Baden, Uster and the Glatt valley.
Remote access only with the user’s approval, logged and encrypted. Ideal for software, settings, mail and access.
Device swaps, Wi-Fi and network, printers and plotters, meeting rooms and inventories are bundled into scheduled visits to your Zurich office.
Response times are agreed in writing and tiered by urgency. An outage that blocks the whole team comes first.
No ticket ping-pong between changing technicians. You talk to the person who built your environment.
30 minutes on video, free. How many devices, which software, what is urgent, and are there requirements from customers, insurers or the revFADP?
We record devices, accounts, licences and tools, and show where the risks and unnecessary costs are.
Apple Business Manager, Mosyle MDM, single sign-on and security policies, first with a pilot group, then for everyone.
Help desk, updates, onboarding and offboarding, and a regular review of security and licences.
Many IT firms look after Macs on the side, using tools built for Windows. You notice it every autumn when a new macOS release is supported weeks late. JF Agency works exclusively with Apple environments and knows Apple tooling, updates and security features in depth.
No. Our Swiss office is in Basel, about an hour by train from Zurich HB, and our second office is in Berlin. Ongoing support is handled remotely. For roll-outs, network work and inventories we come to Zurich on scheduled days.
No, we only work for companies and organisations. For help with a personal Mac or iPhone, a local Mac helper in Zurich is the better choice.
The act does not list settings, but it requires appropriate technical and organisational measures (Art. 8 FADP). In practice that means disk encryption, timely updates, screen lock, strong sign-in and the ability to lock lost devices. An MDM enforces this and documents it.
Yes. Apple Business Manager is available in Switzerland and free of charge. Devices you buy in your company’s name from an authorised reseller or directly from Apple are assigned automatically.
Usually not. Since macOS, iOS and iPadOS 26, devices can be moved to a new MDM through Apple Business Manager without losing data. See our page on MDM migration.
No, we deliberately support Apple devices only. Individual Windows workstations are connected to identity and network, while a Windows partner manages them. For mostly mixed environments, a generalist IT provider is the better fit.