Foundation
Apple Business Manager, set up or cleaned up.
Organisation verification, domain claim, Managed Apple Accounts federated with Google Workspace or Microsoft Entra ID, and automatic device assignment from your reseller.
Apple IT Support in Berlin
IT support for Berlin companies that run on Mac, iPhone and iPad. We set up your devices through Apple Business Manager and Mosyle MDM, support your team day to day (remotely and on site), and secure the environment to ISO 27001 and TISAX® standards. JF Agency is an Apple Certified Technical Partner with an office in Kreuzberg. We work exclusively with Apple environments and are not a generalist IT shop that treats the Mac as an afterthought.
Kreuzberg
Berlin office, on site across the city
Apple
Certified Technical Partner
ISO 27001
Lead Auditor (TÜV SÜD)
In short
What Apple IT support covers for Berlin companies.
With us, Apple IT support means one dedicated contact who handles setup, management, security and day-to-day support for every Mac, iPhone and iPad in your company. New devices configure themselves through zero-touch deployment, and updates and security policies run centrally through Mosyle MDM. When something breaks, we help remotely or come to your Berlin office.
Services
Apple business services at a glance.
Everything an Apple fleet needs in a business, from one partner instead of five.
Deployment
Zero-touch deployment for new Macs.
A new Mac ships straight to the employee. On first boot, it enrols itself and installs apps, Wi-Fi profiles and security policies, with no manual imaging.
Management
Mosyle MDM for Mac, iPhone and iPad.
Enforced updates, FileVault encryption, firewall, software distribution and remote wipe. As a Mosyle MSP partner, we set up and operate the platform for you.
Ongoing support
Help desk for your team, remote and on site.
Questions about macOS, printers, Wi-Fi, mail, Adobe or ArchiCAD go to one contact who knows your setup. Most issues get solved remotely, and the rest in your office.
People
Onboarding and offboarding without gaps.
New hires get a ready device with every login on day one. When someone leaves, accounts are locked, data is secured and the device is prepared for the next person.
Security
Security up to certification level.
Single sign-on, enforced two-factor authentication and device compliance. If you need ISO 27001, TISAX® or NIS2 evidence, it comes straight from the MDM, configured by a certified Lead Auditor.
On site in Berlin
On site in Berlin or remote: how we work.
Most requests are solved remotely within minutes. For roll-outs, network issues, inventories and training, we come to you in Kreuzberg, Mitte, Friedrichshain, Prenzlauer Berg, Neukölln, Charlottenburg, Schöneberg or any other district. Response times are agreed in writing in your support contract and tiered by urgency.
Apple specialist, not a generalist
Why an Apple-only partner instead of a generalist IT provider?
Many Berlin IT providers support Macs on the side, using tools built for Windows. You notice it every autumn, when new macOS versions are supported weeks late. JF Agency works exclusively with Apple environments and does not manage mixed Windows fleets.
- Apple Certified Technical Partner and Mosyle Certified Administrator
- ISO/IEC 27001:2022 Lead Auditor (TÜV SÜD) and TISAX® consultant (TÜV Rheinland)
- Experience with confidential projects for Porsche, BMW and MINI
FAQ
Frequently asked questions about Apple IT support in Berlin.
Do Berlin companies need a local Apple IT partner?
Not for every request, because most issues are solved remotely. A partner with a Berlin office pays off for roll-outs, network and Wi-Fi issues, inventories and urgent hardware swaps. JF Agency is based in Kreuzberg and offers both.
Do you support English-speaking teams?
Yes. Support, documentation and onboarding are available in English and German.
Do you also manage Windows PCs?
No, we deliberately support Apple devices only. For mostly mixed environments, a generalist IT provider is the better fit.
We already use Jamf. Do all devices need to be wiped?
Usually not. Since macOS, iOS and iPadOS 26, devices can be moved to a new MDM through Apple Business Manager without data loss. See our page on MDM migration.
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